GRI G3.1 INDEX

This 2009 GRI report serves as our complete sustainability report. We are self-declaring a GRI Application Level of "B."

You may view the the GRI application level table for clarification as to the basis for our application level.

Our full GRI report may be viewed in PDF form for printing or review purposes.

Statement from the most senior decision-maker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy.

Name of the organization.

Reporting period (e.g., fiscal/calendar year) for information provided.

Process for defining report content, including: - Determining materiality; - Prioritizing topics within the report; and - Identifying stakeholders the organization expects to use the report.

Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s).

Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.

Explanation of whether and how the precautionary approach or principle is addressed by the organization.

List of stakeholder groups engaged by the organization.

DISCLOSURE ON MANAGEMENT APPROACH Provide a concise disclosure on the Management Approach items outlined below with reference to the following Economic Aspects:

• Economic Performance;
• Market Presence; and
• Indirect Economic Impacts.

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.

Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.

DISCLOSURE ON MANAGEMENT APPROACH Provide a concise disclosure on the Management Approach items outlined below with reference to the following Environmental Aspects:

• Materials;
• Energy;
• Water;
• Biodiversity;
• Emissions, Effluents, and Waste;
• Products and Services;
• Compliance;
• Transport; and
• Overall.

Direct energy consumption by primary energy source.

Total water withdrawal by source.

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.

Total direct and indirect greenhouse gas emissions by weight.

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.

Monetary value of significant fines and total number of non-monetary sanctions/convictions for non-compliance with environmental laws and regulations.

Total environmental protection expenditures and investments by type.

DISCLOSURE ON MANAGEMENT APPROACH Provide a concise disclosure on the following Management Approach items with reference to the Labor Aspects listed below. The ILO Tripartite Declaration Concerning Multinational Enterprises and Social Policy (in particular the eight core conventions of the ILO) and the Organisation for Economic Cooperation and Development Guidelines for Multinational Enterprises, should be the primary reference points.

• Employment;
• Labor/Management Relations;
• Occupational Health and Safety;
• Training and Education; and
• Diversity and Equal Opportunity.

Percentage of employees covered by collective bargaining agreements

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.

Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.

DISCLOSURE ON MANAGEMENT APPROACH Provide a concise disclosure on the following Management Approach items with reference to the Product Responsibility Aspects:

• Customer Health and Safety;
• Product and Service Labeling;
• Marketing Communications;
• Customer Privacy; and
• Compliance.

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services