GRI G4 INDEX

The following is supplemental information to State Street's 2013 corporate responsibility reporting. It is arranged according to the Global Reporting Initiative (GRI) indicator list and has been reviewed by our assurance verifier, Environmental Resources Management (ERM). All data is reported as of December 31, 2013.

The full 2013 State Street Corporate Responsibility Report can be found at www.statestreet.com/cr

* Financial Services Sector Disclosures (includes G4 indicators with additional sector disclosures). All indicators in this section have also been externally verified.
Strategy and Analysis Information Links Page(s) Omissions External Assurance Page(s)
G4-1
Statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization's strategy for addressing sustainability.
CEO Statement  
 
Yes
ERM State Street Assurance Statement  
Organizational Profile Information Links Page(s) Omissions External Assurance Page(s)
G4-3
Name of the organization.
State Street Corporation  
 
Yes
ERM State Street Assurance Statement  
G4-4
Primary brands, products, and services.
Primary Brands, Services  
 
Yes
ERM State Street Assurance Statement  
G4-5
Location of the organization's headquarters.
One Lincoln Street
Boston, MA 02111-2900  
 
Yes
ERM State Street Assurance Statement  
G4-6
Number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report.
Countries of Operation  
 
Yes
ERM State Street Assurance Statement  
G4-7
Nature of ownership and legal form.
Legal Form  
 
Yes
ERM State Street Assurance Statement  
G4-8
Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries).
Markets Served
Branch Offices  
 
Yes
ERM State Street Assurance Statement  
G4-9
Scale of reporting organization:
Scale of Organization  
 
Yes
ERM State Street Assurance Statement  
G4-10
Total number of employees.
Total Workforce  
 
Yes
ERM State Street Assurance Statement  
G4-11
Percentage of total employees covered by collective bargaining agreements
Collective Bargaining Coverage  
 
Yes
ERM State Street Assurance Statement  
G4-12
A description of the organization's supply chain follows:
Supply Chain Description  
 
Yes
ERM State Street Assurance Statement  
G4-13
Significant changes during the reporting period regarding the organization's size, structure, ownership, or its supply chain.
Significant Changes  
 
Yes
ERM State Street Assurance Statement  
Committments to External Initiatives Information Links Page(s) Omissions External Assurance Page(s)
G4-14
Explanation of whether and how the precautionary approach or principle is addressed by the organization.
Precautionary Approach  
 
Yes
ERM State Street Assurance Statement  
G4-15
List of externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses.
Principles Endorsed  
 
Yes
ERM State Street Assurance Statement  
G4-16
Memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization.
Memberships  
 
Yes
ERM State Street Assurance Statement  
Identified Material Aspects and Boundaries Information Links Page(s) Omissions External Assurance Page(s)
G4-17
Operational Structure of the organization.
Operational Structure  
 
Yes
ERM State Street Assurance Statement  
G4-18
Details on report content and aspect boundaries.
Report Content  
 
Yes
ERM State Street Assurance Statement  
G4-19
All material Aspects identified in the process for defining report content.
Material Aspects  
 
Yes
ERM State Street Assurance Statement  
G4-20
Aspect Boundary within the organization
Internal Boundary  
 
Yes
ERM State Street Assurance Statement  
G4-21
Aspect Boundary outside the organization.
External Boundary  
 
Yes
ERM State Street Assurance Statement  
G4-22
Explanation of the effect of any restatements of information provided in previous reports, and the reasons for such restatements.
Restatements  
 
Yes
ERM State Street Assurance Statement  
G4-23
Significant changes from previous reporting periods in the Scope and Aspect Boundaries.
Changes from Previous Reporting  
 
No  
Stakeholder Engagement Information Links Page(s) Omissions External Assurance Page(s)
G4-24
List of stakeholder groups engaged by the organization.
Stakeholders Engaged  
 
Yes
ERM State Street Assurance Statement  
G4-25
Basis for identification and selection of stakeholders with whom to engage.
Identify Stakeholder  
 
Yes
ERM State Street Assurance Statement  
G4-26
Organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.
Stakeholder Engagement  
 
Yes
ERM State Street Assurance Statement  
G4-27
Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.
Engagement Result  
 
Yes
ERM State Street Assurance Statement  
Report Profile Information Links Page(s) Omissions External Assurance Page(s)
G4-28
Reporting period (such as fiscal or calendar year) for information provided.
Reporting Period  
 
Yes
ERM State Street Assurance Statement  
G4-29
Date of most recent previous report (if any).
May 2013  
 
Yes
ERM State Street Assurance Statement  
G4-30
Reporting cycle (such as annual, biennial).
Annual  
 
Yes
ERM State Street Assurance Statement  
G4-31
Contact point for questions regarding the report or its contents.
Contact Point  
 
Yes
ERM State Street Assurance Statement  
G4-32
GRI Content Index
GRI Content Index  
 
Yes
ERM State Street Assurance Statement  
G4-33
Policy and current practices with regard to seeking external assurance for the report
ERM State Street Assurance Statement  
 
Yes
ERM State Street Assurance Statement  
Governance Information Links Page(s) Omissions External Assurance Page(s)
G4-34
Governance structure of the organization, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.
Structure, Committees
2014 Proxy Statement  
 
Yes
ERM State Street Assurance Statement  
Ethics and Integrity Information Links Page(s) Omissions External Assurance Page(s)
G4-56
Description of the organization's values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.
Values, Principles, Standards
Standard of Conduct for Employees  
 
Yes
ERM State Street Assurance Statement  
Disclosures on Management Approach Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
Disclosure on Management Approach - Global G4-DMA  
 
No  
Category: Economic Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
Economic Disclosure on Management Approach G4-DMA  
 
No  
Aspect: Economic Performance Information Links Page(s) Omissions External Assurance Page(s)
*
Disclosure on Management Approach
G4-DMA - Aspect: Economic Performance  
 
No  
G4-EC1*
Direct economic value generated and distributed.
Economic Value Generated  
 
Yes
ERM State Street Assurance Statement  
G4-EC2
Financial implications and other risks and opportunities for the organization's activities due to climate change.
Financial Implications  
 
Yes
 
Aspect: Market Presence Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Market Presence  
 
No  
G4-EC6
Proportion of senior management hired from the local community at significant locations of operation.
Local Management  
 
Yes
 
Aspect: Indirect Economic Impacts Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Indirect Economic Impacts  
 
No  
G4-EC7
Development and impact of infrastructure investments and services supported:
Impact of Investment  
 
Yes
 
G4-EC8
Significant indirect economic impacts, including the extent of impacts.
Indirect Economic Impacts  
 
Yes
 
Aspect: Procurement Practices Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Procurement Practices  
 
No  
G4-EC9
Proportion of spending on local suppliers at significant locations of operation.
Local Supplier Spending  
 
Yes
 
Category: Environmental Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
Environmental Disclosure on Management Approach G4-DMA  
 
No  
Aspect: Materials Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Materials  
 
No  
G4-EN1
Materials use by weight or volume.
Materials Used  
 
Yes
 
Aspect: Energy Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Energy  
 
No  
G4-EN3
Energy consumption within the organization.
Internal Energy Consumption  
 
Yes
 
G4-EN5
Energy intensity ratio for the organization.
Energy Intensity  
 
Yes
 
G4-EN6
Reduction of energy consumption.
Energy Saved  
 
Yes
 
Aspect: Water Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Water  
 
No  
G4-EN8
Total water withdrawal by source.
Water Withdrawal  
 
Yes
 
Aspect: Emissions Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Emissions  
 
No  
G4-EN15*
Direct greenhouse gas (GHG) emissions (Scope 1)
Direct GHG  
 
Yes
 
G4-EN16*
Energy indirect greenhouse gas (GHG) emissions (Scope 2).
Indirect GHG  
 
Yes
 
G4-EN17*
Other indirect Greenhouse Gas (GHG) emissions (Scope 3)
Other Indirect GHG Emissions  
 
Yes
 
G4-EN18
Greenhouse gas (GHG) emissions intensity
GHG Emissions Intensity  
 
Yes
 
G4-EN19
Reduction of greenhouse gas (GHG) emissions.
Greenhouse Gas Reductions  
 
Yes
 
Aspect: Transport Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Transport  
 
No  
G4-EN30
Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.
Transport Impact  
 
Yes
ERM State Street Assurance Statement  
Aspect: Supplier Environmental Assessment Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Supplier Environmental Assessment  
 
No  
G4-EN32
Percentage of new suppliers that were screened using environmental criteria.
New Supplier Screening  
 
Yes
 
Category: Social Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
Social Disclosure on Management Approach G4-DMA  
 
No  
Labor Practices and Decent Work
Aspect: Employment Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Employment  
 
No  
G4-LA1
Total number and rates of new employee hires and employee turnover by age group, gender, and region.
Employee Turnover  
 
Yes
ERM State Street Assurance Statement  
G4-LA2
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operations.
Employee Benefits  
 
Yes
ERM State Street Assurance Statement  
G4-LA3
Return to work and retention rates after parental leave, by gender.
Return to Work  
 
Yes
ERM State Street Assurance Statement  
Aspect: Labor/Management Relations Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Labor/Management Relations  
 
No  
G4-LA4
Minimum notice periods regarding operational changes, including whether these are specified in collective agreements
Notice Operational Changes  
 
Yes
ERM State Street Assurance Statement  
Aspect: Occupational Health and Safety Information Links Page(s) Omissions External Assurance Page(s)
*
Disclosure on Management Approach
G4-DMA - Aspect: Occupational Health and Safety  
 
No  
G4-LA5
Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.
Health & Safety Committees  
 
Yes
ERM State Street Assurance Statement  
Aspect: Training and Education Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Training and Education  
 
No  
G4-LA10
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings
Skills Management Program
2013 CSR Response- Talent Development  
Skills Management Program LA11 2012  
 
Yes
ERM State Street Assurance Statement  
G4-LA11
Percentage of employees receiving regular performance and career development reviews, by gender and by employee category.
Formal Review  
 
Yes
ERM State Street Assurance Statement  
Aspect: Diversity and Equal Opportunity Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Diversity and Equal Opportunity  
 
No  
G4-LA12
Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity.
Diversity Indicators
LA13 2013  
 
Yes
ERM State Street Assurance Statement  
Aspect: Equal Remuneration for Women and Men Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Equal Remuneration for Women and Men  
 
No  
G4-LA13
Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation.
Female to Male Salary Ratio   Confidentiality constraints Yes
ERM State Street Assurance Statement  
Aspect: Supplier Assessment for Labor Practices Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Supplier Assessment for Labor Practices  
 
No  
G4-LA14
Percentage of new suppliers that were screened using labor practices criteria
New Supplier Screening  
 
Yes
ERM State Street Assurance Statement  
Human Rights
Aspect: Investment Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Investment  
 
No  
G4-HR2
Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.
Human Rights Training  
 
Yes
ERM State Street Assurance Statement  
Society
Aspect: Local Communities Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Local Communities  
 
No  
G4-SO1
Percentage of operations with implemented local community engagement, impact assessments, and development programs.
Impacts On Community  
 
Yes
ERM State Street Assurance Statement  
Aspect: Anti-Corruption Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Anti-corruption  
 
No  
G4-SO3
Total number and percentage and of operations assessed for risks related to corruption and the significant risks identified.
Corruption Risk  
 
Yes
ERM State Street Assurance Statement  
G4-SO4
Communication and training on anti-corruption policies and procedures.
Anti-Corruption Training  
 
Yes
ERM State Street Assurance Statement  
G4-SO5
Confirmed incidents of corruption and actions taken
Corruption Response  
 
Yes
ERM State Street Assurance Statement  
Aspect: Public Policy Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Public Policy  
 
No  
G4-SO6
Total value of political contributions by country and recipient/beneficiary
Political Contribution  
 
Yes
ERM State Street Assurance Statement  
Aspect: Anti-Competitive Behavior Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Anti-competitive Behavior  
 
No  
G4-SO7
Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes
Monopoly Litigation  
 
Yes
ERM State Street Assurance Statement  
Aspect: Compliance Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Compliance  
 
No  
G4-SO8
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations
Non-Compliance w/ Law Fines  
 
Yes
ERM State Street Assurance Statement  
Aspect: Supplier Assessment for Impacts on Society Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Supplier Assessment for Impacts on Society  
 
No  
G4-SO9
Percentage of new suppliers that were screened using criteria for impacts on society
Suppliers Screened (Social)  
 
Yes
ERM State Street Assurance Statement  
Product Responsibility
Aspect: Product and Service Labeling Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Product and Service Labeling  
 
No  
G4-PR5
Results of surveys measuring customer satisfaction
Customer Satisfaction   Confidentiality constraints
Details...
Yes
ERM State Street Assurance Statement  
Aspect: Marketing Communications Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Marketing Communications  
 
No  
G4-PR7
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotions, and sponsorship, by type of outcomes
Marketing Non-compliance  
 
Yes
ERM State Street Assurance Statement  
Aspect: Customer Privacy Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Customer Privacy  
 
No  
G4-PR8
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
Customer Privacy Breach  
 
Yes
ERM State Street Assurance Statement  
Aspect: Compliance Information Links Page(s) Omissions External Assurance Page(s)
Disclosure on Management Approach
G4-DMA - Aspect: Compliance  
 
No  
G4-PR9
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services
Total Non-compliance Fines  
 
Yes
ERM State Street Assurance Statement  
Financial Services Sector Disclosures
Product Responsibility
Aspect: Product Portfolio Information Links Page(s) Omissions External Assurance Page(s)
FS DMA*
Policies with specific environmental and social components applied to business lines.
FS G4-DMA - Aspect: Product Portfolio (1)  
 
 
FS DMA*
Procedures for assessing and screening environmental and social risks in business lines.
FS G4-DMA - Aspect: Product Portfolio (2)  
 
 
FS DMA*
Processes for monitoring clients' implementation of and compliance with environmental and social requirements included in agreements or transactions.
FS G4-DMA - Aspect: Product Portfolio (3)  
 
 
FS DMA*
Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines.
FS G4-DMA - Aspect: Product Portfolio (4)  
 
 
FS DMA*
Interactions with clients/investees/business partners regarding environmental and social risks and opportunities.
FS G4-DMA - Aspect: Product Portfolio (5)  
 
 
FS6*
Percentage of the portfolio for business lines by specific region, size (e.g., micro/SME/large) and by sector.
Portfolio Breakdown  
 
 
FS7*
Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose.
Value Social Benefits  
 
 
FS8*
Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose.
Value Environmental Products  
 
 
Aspect: Active Ownership Information Links Page(s) Omissions External Assurance Page(s)
FS DMA*
Voting polic(ies) applied to environmental or social issues for shares over which the reporting organization holds the right to vote shares or advises on voting.
FS G4-DMA - Aspect: Active Ownership  
 
 
FS10*
Percentage and number of companies held in the institution's portfolio with which the reporting organization has interacted on environmental or social issues.
CSR Engagement of Portfolio  
 
 
FS11*
Percentage of assets subject to positive and negative environmental or social screening.
Assets Screened  
 
 
Aspect: Audit Information Links Page(s) Omissions External Assurance Page(s)
FS DMA*
Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures.
FS G4-DMA - Aspect: Audit  
 
 

* Financial Services Sector Disclosures (includes G4 indicators with additional sector disclosures)